Minor International, India and Thailand

April 22, 2025

Minor International is a global leader in the hospitality, restaurant, and lifestyle sectors. With a portfolio spanning over 530 hotels, resorts, and serviced suites, the company operates under renowned brands such as Anantara, AVANI, Oaks, Tivoli, NH Hotels, NH Collection, nhow, and Elewana. Its presence extends across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and the Americas, offering luxury hospitality experiences and exemplary service.

Challenge

Minor International faced the challenge of conducting internal audits across multiple geographies—including the Maldives, Kenya, Tanzania, and Dubai—without incurring the high costs typically associated with international travel and accommodation for auditors. They required a solution that delivered both local expertise and deep industry insight. Key audit areas included supply chain management, revenue oversight, governance processes, delegation of authority, and IT general controls, all aimed at improving compliance, operational efficiency, and profitability.

Solution

The project stemmed from strategic discussions between Kreston OPR’s Vineet Rathi and Kreston Thailand’s Dollawat Promchinavongs during the Kreston Global Groups conference in May 2024. Building on this dialogue, Kreston Thailand’s Bayani Lauraya and Dollawat reached out to Kreston OPR to collaborate on the assignment.

Chintan Upadhyay led the engagement for Kreston OPR, while Dollawat coordinated directly with the client on behalf of Kreston Thailand. Together, the two firms leveraged their regional expertise to deliver high-quality internal audit services across Minor International’s operations in the Middle East and Africa. Despite a slightly reduced scope, the project was executed seamlessly within the agreed timeline and scope.

Outcome

The internal audit was completed on time and to Minor International’s satisfaction. The collaboration between Kreston OPR and Kreston Thailand was praised for its professionalism, efficiency, and strategic execution. The client expressed interest in continuing the partnership for future internal audit co-sourcing assignments and confirmed Kreston Thailand as their preferred provider for internal audit services.

Client Testimonial

Minor International said,

“Partnering with Kreston Thailand and Kreston OPR has been an exemplary experience. Their blend of strategic guidance and operational expertise provided valuable insights tailored to our needs. The professionalism, cultural awareness, and results-driven approach demonstrated by both teams were outstanding. We are confident that this collaboration will have a lasting positive impact on our governance and operational processes.”